IT Services Case Study

IT Services Case Study

Resource Management solution, helping Talent Decision


The organisation is a fast growing 1000 employees firm in the IT/ITES domain. They are a leading global products and platform engineering company. They specialize in designing and developing hi-tech and next-gen solutions, delivering increased revenue and best-in-class experiences in a hyper-connected, agile work environment. Their agile tools and solutions leverage disruptive modern technologies that help transform your business into a future-fit enterprise. They offer Product Engineering, Business Assurance, Digital next, Connected World & Digital Customer Experience services. They have offices in Pune & Ahemdabad in India, & in California, USA.


Employee Information and Management

Resource management

Resource Management & Analytics

Recruitment & Digital Onboarding

Hiring to Onboarding

Project & Portfolio Managment

Work Management on your finger tips

A few pain pointsCHALLENGES
  • The organisation was facing a problem tracking project requisitions. 
  • They were facing a Resource Crunch when new opportunities arose. Recruitment was continuously routing new talent into the organisation, but Delivery has a perpetual shortfall of resources. 
  • Bench costs were high, yet there were unfulfilled requisitions for a similar skillset
  • Upskilling of Bench did not have a proper strategy, which led to unfulfilled positions of Niche skills/new skills, inspite of having a similar resource pool available on Bench
  • Project Pyramid for most projects was skewed, with attrition at the lower levels. Having no visibility into the attrition risk at the time of Resource allocation led a high Resource turnover rate in projects
  • Disparate systems for Project Management, HRMS and Recruitment caused lags in processes like Recruitment, Resource Allocation & Bench turnover.
Need for the best solutionSOLUTION
  • Resource Management module tracking the lifecycle of Project Requisitions, Allocating best fit resources to a requisition
  • Bench Management for tracking Bench ageing of resources, Bench costs & for engagement of Bench resources through Bench notes & Bench activities.
  • Project Management module for creating requisitions from Projects – Project owners can now raise requisitions, which can then be approved by Delivery Heads and passed on to RMG for allocation. No more manual/email follow ups for project resources. Everything can be tracked from the system
  • Ranking algorithm : Have multiple resources with similar looking skillsets? Our AI driven ranking algorithm ranked resources based on a proprietary algorithm, to find the best fit resources for a requisition. This enables faster & more accurate decision making by RMG
  • Integration with HRMS module for Attrition risk indicator data – An RMG employee has visibility into employee data such as Attrition Risk indicator which is based on data from the HRMS, Long Leave indicators, which enable a correct decision w.r.t. Resource Availability for a long term.
  • Integration with HRMS module for Resignation indicator – Take a correct decision by allocating a resource who will be available in the organisation for a longer period. No more allocating an employee on Notice period to the project, only to rollback the allocation.
  • Integration with Recruitment module for tracking Time lag in each process – Pass on project requirements to the Recruitment module in an easier manner. Track ageing of the requisition against Project owner request(draft stage), Delivery Manager/Head approval, Internal allocation, IJP fulfilment, Recruitment process. Data says it all. Everyone is accountable for their role in the process.
  • Project Pyramid view – As a Project owner, have a realtime view of your Project Pyramid, to trigger Pyramid corrective actions by Project owners.
  • Email notifications – For faster information dissipation, and quicker actions by everyone.
  • Analytics – A consolidated view of Requisition trends, Allocation trends, Recruitment impact on Project Resource allocation, Phase wise time lag analysis of Project Requisition, to identify problem areas and trigger corrective actions wherever required.